Return policy

Returns

Shipping & Delivery
Orders are dispatched immediately after purchase from the nearest available warehouse among our six U.S. warehouse locations. Most customers receive their orders within 2–5 days, with the fastest delivery arriving in as little as 2 days.

30-Day Return for Full Refund
Customers may request an eligible return within 30 calendar days after delivery.

Return eligibility
For a preference-based return, the product must be unused and in its original condition with the original packaging, accessories, manuals, and proof of purchase.
If an item arrives damaged, defective, incorrect, or materially different from the product description, please contact support@kerryyoo.com before returning it. We will provide an appropriate replacement, refund, or return solution at no additional cost to you.

How to request a return
Email support@kerryyoo.com with your order number, product model, reason for the request, and photos or video where relevant. Once your request is approved, our support team will provide the appropriate return warehouse address and return instructions. Please do not send products to our registered office or to the manufacturer without written instructions.

Shipping arrangements
For an eligible return or exchange requested within 7 calendar days after delivery, please keep the original shipping box. KerryYoo will provide the return shipping label and cover the return shipping cost.
After the first 7 days, return shipping arrangements may vary depending on the reason for the request. For issues related to customer handling or other customer-related causes, return shipping costs may be the customer’s responsibility.

Refunds
If you request a cancellation before the product is shipped, we will process the refund immediately. Once a returned product is received and approved, the refund will be issued immediately to the original payment method.

Warranty and After-Sales Service
All KerryYoo vehicles include a 1-year limited warranty. For damage that is not caused by misuse, accidents, unauthorized modification, or other customer-related causes, we provide replacement parts free of charge after warranty review. To request warranty support, please email support@kerryyoo.com with your order number, product model, and clear photos of the issue. Lifetime customer support is available. Our online support is available 24/7, and we typically reply within 24 hours.