Return policy

Returns

30-Day Return for Full Refund

Customers may apply for a return within 30 days after receiving the product, subject to our return policy requirements.

For unopened products, the item must remain in its original, unopened condition with all packaging intact.

For products with quality issues, customers must keep the original packaging, accessories, manuals, and proof of purchase. Please contact our customer support team before returning the product so we can review the issue and provide return instructions.

For eligible returns and exchanges that meet our policy requirements within 30 days, we will provide a prepaid shipping label with a tracking number. Any costs incurred from using a self-selected courier service will not be reimbursed.

After 30 days, customers are responsible for all shipping costs related to returns and exchanges.

Please do not send the product back to the manufacturer.

However, the following products are not eligible for return and refund:

1. Products that have been maliciously damaged by the customer.

2. Products with missing parts.

3. Products that have been used and are still in good working condition.

Refunds

If you apply for a refund before the product is shipped, we will process the refund immediately. Once your returned product is received and inspected, we will send you an email notification of receipt. We will also inform you of the approval or rejection of your refund. Once approved, the refund will be processed right away, and the amount will be automatically credited back to your credit card or original payment method.

After - Sales Service

We offer a 90 - day free after - sales service, including free parts replacement and a 90 - day warranty for our children's electric vehicles. If any parts of the product malfunction during this 90 - day period due to non - human - induced reasons, we will replace the parts free of charge.

After the 90 - day period, we still provide paid after - sales service. Lifetime customer support is available. For parts replacement after 90 days, a fee will be charged.

Our customer service team, available 24/7 from Monday to Saturday (Pacific Time), will respond to all after - sales inquiries within 24 hours. For after - sales service, please send the purchase platform information, order number, and return address to our after - sales email: evie@kerryyoo.com. We will handle any issues you encounter.